Zoombak Security Breach: Update 1-3-11; 12:00 EST
Zoombak recently experienced a data security breach that was both limited in scope and immediately contained within a few hours. On December 23rd at 2:30 PM EST, the Zoombak web store experienced a malicious attack from an external source. This attack was an attempt to delete customer information from some of our databases. Zoombak, in collaboration with our software vendors, promptly developed a software update to block and prevent recurrence of this sort of security breach. This update was successfully implemented at 6:30PM EST on December 23rd. All subscriber information was successfully restored. No Credit Card information was at risk during this attack.
Zoombak has no direct evidence at this time that any of your personal subscriber information was actually downloaded during or after this breach. It is possible, however, that certain of your personal subscriber information collected and stored by Zoombak may have been compromised. This information consists of the following:
1. Account name
3. Customer ID
4. Security question and answer
5. Email address
Please continue to take appropriate precautions, such as changing your Password and PIN. Zoombak recommends you contact customer support via email at firstname.lastname@example.org or call 1-877-496-6622 with any specific questions.
Zoombak regrets any inconvenience caused by this unfortunate security breach. We will keep you posted if we have any further updates.